In addition, the Manual covers both in-house and third-party collections in detail and provides sample collection letters that give you a wide variety of successful approaches.

There are also other work aids such as credit evaluation forms and checklists, collection letters, credit application samples, requests for bank and trade references, samples of credit policies, and much more.

Written specifically for credit and collections managers, Credit Management: Policies and Procedures Manual gives you expert guidance on how to:

• Carefully review new account applications
• Maintain accurate credit files
• Make your invoice a priority with your customers
• Deal with annual reviews and file analysis
• Tailor your credit policies to specific industries
• Develop credit/sales teams

The most recent update to the Manual includes discussions about determining credit-worthiness, extending credit internationally, controlling delinquency, and third-party collections.