You will find sample illustrations, cases, and guidelines to help readers implement cost management improvements in their organizations.

Typical content of specific industries include:

• Profile of industry
• Cost management issues
• Operations descriptions
• Processes
• Functions
• Activity dictionary
• Activity map
• Bills of activities
• Benchmarks
• Performance measures
• Implementation issues
• Examples and cases (especially typical reports)
• Checklists
• Definitions

This book provides insight to emerging cost management practices and opportunities, as they are relevant in the modern environment for service industries. Specific and in-depth coverage of the following service industries are included:

• Health Care
• Transportation
• Telecommunications
• Banking
• Insurance
• Mutual Funds
• Government
• Utilities
• Call Centers